At Rove Concepts, we strive to deliver your purchase with excellent service and flexibility, every time.
Rove's Delivery Service is more than just the safe transportation of your purchase – it's a commitment to your satisfaction. We offer a comprehensive service designed to handle every detail and give you a seamless experience.
We want to send your order to you as soon as possible on a day that works for you. For your convenience all items within an order will be shipped together and we will provide an estimated delivery timeline when placing the order. Once this shipment has reached the local terminal closest to your location the carrier will call you directly to plan for delivery to your home or business. Upon delivery, be available to accept the shipment during a scheduled 4 hour window period. If shipped with UPS or a small parcel carrier your delivery will occur as per tracking details rather than scheduled directly with you. Visually inspect the packaging and be sure to note any issues along with your signature on the delivery paperwork. There may be additional costs for adding to your order after it has been prepared for shipment, for evening or weekend delivery, and depending on your area weekend delivery is not always available. If you have selected pick-up for your order, we ask that you to wait for a confirmation call from the warehouse before going to collect your order. While the large majority of our orders arrive within the lead times shown, shipping times are only able to be good faith estimates due to multiple variables during transit. Roveconcepts.com is not liable for any loss, damage, cost or expense related to any delay in shipment or delivery, and we are not able to ship to PO boxes.
Standard Shipping includes a delivery to the threshold, described as the "first dry area" such as a garage or lobby/service area of a high-rise building, unless shipped with UPS or a small parcel carrier for which a signature will be required upon delivery. Please note that stairs to the front door or first dry area are not included with this delivery service. US standard shipments have an estimated 5-14 business days in transit. Canadian standard shipments have an estimated 6-16 business days in transit.
White Glove Shipping
White Glove service includes a delivery appointment, inside placement up to 1 flight of stairs, assembly and removal of large packaging materials. If you are considering a return please request to keep the packaging. Please note, this service does not include assembly for bookshelves/ shelving units. US White Glove shipments have an estimated 7-16 business days in transit. Canadian White Glove shipments have an estimated 7-20 business days in transit.
Customer Pick Up (Estimated 5 business days)
For customers located close to our warehouses we are pleased to offer free customer pick up! Our US warehouse is located in Buena Park, CA and our Canadian warehouse is located in Delta, BC. During checkout if a shipping address within California or British Columbia is entered our system will automatically offer customer pick up as a shipping option. While the lead time is typically shorter for this option, please note that orders will not be ready for pick up within the same day and you will be notified directly as soon as your order has been prepared. Full warehouse address and contact information will be provided on your order invoice, with pick up available during weekdays only. Orders can only be held for pick up for 15 calendar days so please notify us if you require further time, storage fees may apply. If a third party will be collecting your order please notify us in advance and ensure that they bring photo ID or our warehouse team may deny pick up. We recommend bringing a larger vehicle and a friend to help carry the order, as our warehouse team will not be able to assist with loading. If you are considering a return please request to keep the original packaging.